RV Rental Policies

Check-In time.  

Between 3:00 PM Central time (Local time) – 4:00 PM Eastern time and 7:00 PM Central time – 8:00 PM Eastern time. If you want to have your camper delivered to the Dale Hollow Lake State Park before 3:00 PM, please check with the campground and we will be happy to set it up anytime between 11:00 AM and 3:00 PM if the camper is available.

Check-Out time.

Before 10:30 AM but if If you want to enjoy your camper a little longer at the Dale Hollow Lake State Park after 10:30 AM, please check with the campground and we will be happy to pick it up anytime between 10:30 AM and 3:00 PM if the camper is available.

Minimum stay.

A 2- nights minimum is required, 3-nights during the National Holidays and Special events like Halloween at the State Park.

Pets.

Pets are not allowed.

Smoking.

Smoking or vaping is not allowed.

Cancellations.  

Please realize we are a small family owned business and that our policy is to never overbook RVs. Please give us as much advance notice as possible if you have to cancel, so we can re-book your RV.  We will only issue a refund if we are able to re-book your RV. There is a $75 cancellation fee.

Early Check-Out. 

If a guest checks out before the scheduled departure date, they are still responsible for the cost of the entire reservation.

Owner’s Rights. 

The Hidden Cave Ranch is privately owned and operated. We reserve the right to refuse service to anyone. We will not be responsible for guest accidents or injury, or loss of money, jewelry, valuables of any kind.

Property Damage.  

The Hidden Cave Ranch LLC assumes no responsibility for the loss of valuables. We are not responsible for articles left in the rental unit.

Liability.  

Hidden Cave Ranch LLC, it’s owners, employees, agents, subsidiaries and affiliates shall not be liable for any loss or damage to any person or property, including but not limited to Guests (or guests of guests), of any nature resulting from any accident or occurrence in or about the Hidden Cave Ranch, the Rental Unit, the building in which the Rental Unit is a part of and the campers, including but not limited to, any and all claims, demands, damages, costs and expenses (including, without limitation, attorneys’ fees, judgments, fines and amounts paid or to be paid in settlement) resulting from: (i) the acts or omissions of Guests; (ii) wind, rain, or other elements; (iii) theft, vandalism, fire, acts of terrorism, or acts of God.

Before you leave:

  • Please clean the RV, so it is ready to be used by future renters.
  • Put all the outside furniture and carpet back in the basement.
  • Put all the dry dirty linen in the laundry bag.
  • Close all the windows and roof vents.
  • Close the propane tank.
  • Clean the fridge, coffeemaker and the stove.
  • Clean the toilet and the shower.
  • Put the awning up.
  • Clean up your garbage and empty the garbage can.
  • Fill up the generator with Premium gas. (*)

We can’t refund your deposit when:

  • Evidence of smoking is found in the RV.
  • Towels and/or bedding is extremely dirty.
  • The roof of the camper is accessed.
  • Drain or toilet is clogged.
  • Items are damaged or missing from the RV.
  • Awning is damaged.

Make sure the camper is ready to be used by future renters before you leave. Your security deposit shall be refunded within ten (10) days after a thorough inspection of the RV is performed.  If there is any damage, repairs or fees due, return of the deposit can take up to 30 days.